Support

Every request reaches the developer directly. There is no ticket queue and no first-line script, which means replies are slower than a call centre and considerably more useful.

A reply within one business day, usually sooner.
If it is a bug, you will be told so plainly, with a timeline.
If it is not the plugin, you will be told that too, with what to check next.

Which product?

Your name

WordPress / Divi / PHP versions Optional, but including these usually turns two emails into one.

What happened? What you expected, what you saw, and the steps to reproduce it.